If you don't have a smartphone and can't use the mobile app, cellphone banking is the next best thing. This service can be used with any cellphone and offers some of the same features as our app. Take a look through what you can do and how to access cellphone banking:

Pay beneficiaries

Transfer funds between accounts

Quick Pay

Purchase electricity, airtime and data

Manage savings functions

How do I access cellphone banking?

Dial *120*257#

When prompted, enter your pin (provided to you when you opened your account)

If you would like to reset your pin, call 0860 222 252. Alternatively, visit your nearest branch.

Purchase airtime & electricity through cellphone banking

Simply follow these steps:

Dial *120*257#

Enter your cellphone banking pin
Please note: this is NOT your ATM or your Mobile App pin

Select 'Main Menu'

Select 'Prepaid Services'

Select what you want to purchase

  • Airtime
  • SMS
  • Data
  • Electricity

To buy airtime, SMS and data

Select the cellphone number you want to recharge (it will default to your own but you can enter a different number or search from your contacts)

Select which provider you use

Select an amount/bundle

Select your number or another number
If another number, insert the details

Confirm purchase

To buy electricity

Select meter number or enter a new meter number

Select an amount

Confirm purchase