Vishing is a combination of "Voice" and "phishing" scams. Fraudsters make phone calls or leave voice messages pretending to be from reputable companies to get individuals to give them personal information, such as bank details and credit card numbers. They will pretend to call from Old Mutual Finance to solve a fake problem on your account.
NOTE: We will never ask you for your CVV, PIN or OTP Numbers over the telephone. Please do not share any of this information with anyone.
Below is an example of how fraudsters try to get your personal information:
Customer - Hello
Fraudster - Good Day Joe Bloggs, this is Joe Soap calling from Old Mutual Finance. This is just a courtesy call to confirm your details and the payment of your loan to your bank account and to assist you with updating your Old Mutual Mobile Banking App.
Customer - Yes sure, go ahead.
Fraudster - Just to verify that I am speaking to the correct person, please confirm that your address is 123 Park Street, Cape Town and your mobile number is 083 123 4567?
Customer - Yes, that is correct.
This below part of the conversation is not normal protocol and is a scam
Fraudster - In order for us to attend to the mobile app update we will send an OTP to your phone, please provide me with the number?
Customer - The OTP is 4567.
Fraudster - And then the final step, what is the PIN you selected when you collected your Old Mutual Money Account card?
Customer - I don't feel comfortable sharing that information with you. I will call Old Mutual Finance myself to assist me.
ALWAYS REMEMBER:
If you ever lose network or signal on your mobile device, check with your service provider immediately because you might be a victim of a SIM Swap.
In a SIM swap scam, fraudsters perform a SIM Swap without your knowledge allowing them access to your phone calls and SMS's.
The SIM Swap will generally happen after a fraudster was able to get your personal details through a call or suspicious link you might have clicked on.
How to identify that a SIM Swap may have happened to you?
TIPS TO AVOID BEING A VICTIM OF SIM SWAP SCAMS:
When you visit an ATM, fraudsters often pass as friendly individuals claiming to offer you help at an ATM. It's all part of a plan to confuse and frustrate you and, steal your information.
How is ATM Fraud used to scam you?
Shoulder surfing occurs when fraudsters stand close to you and watch you enter your PIN at an ATM.
Card swapping occurs when fraudsters try to distract you and swap your card with a similar looking one.
Card trapping occurs when fraudsters use trapping devices at ATMs that prevents you from getting your card back once you perform your transactions. As you struggle to get your card back, another fraudster will pretend to be a random person walking by and will offer to help you. They will tell you to enter your PIN again and the fraudster will remember the PIN digits you entered. When you finally walk away in frustration, with your card still in the machine, the fraudster will remove your card from the machine and steal your money from your account.
TIPS TO AVOID ATM FRAUD
If you suspect fraud please report to:
Old Mutual Tipoffs Anonymous on Toll Free Number: 0800 222 117
Email: toahotline@tip-offs.com
Visit www.tip-offs.com (This anonymous service is provided by Deloitte - a multinational auditing and accounting firm)
Facebook Advance Fee Scam
Please be aware of the fraudulent schemes that claim to offer loans from Old Mutual Finance on groups via Facebook. All matters can be reported to forensics@omfinance.co.za or toahotline@tip-offs.com or by calling 0800 222 117
Old Mutual Finance loans can be applied for through the following channels:
a. OMF Branches across South Africa
b. Website - https://www.oldmutualfinance.co.za/personal-loans/apply
c. Call Centre - 0860 000 886
Fraudulent letter 1, click here.
Fraudulent letter 2, click here.
Please be aware of the fraudulent schemes that claim to be a promotional offer from Old Mutual Finance.
It uses Old Mutual Finance's logo and offers:
"5% interest rate"
To download and view the fraudulent letter, click here.
Please be aware of the fraudulent schemes that claim to be a promotional offer from Old Mutual Finance.
It uses Old Mutual Finance's logo and offers:
"5% interest rate"
It asks you to send your personal details to a fraudulent e-mail address: contact@oldmutual-finance.com
PLEASE NOTE THAT OLD MUTUAL FINANCE WILL NEVER REQUEST UPFRONT FEES TO BE PAID WHEN YOU ARE APPLYING FOR A LOAN
To download and view the fraudulent letter, click here.
Please be aware of the fraudulent schemes that claim to be a promotional offer from Old Mutual Finance.
It uses Old Mutual Finance's logo and offers:
"5% interest rate"
To download and view the fraudulent letter, click here.
It uses Old Mutual Finance's logo and offers:
"5% interest rate"
To download and view the fraudulent letter, click here.
Please be aware of the fraudulent schemes that claims to be a promotional offer from Old Mutual Finance.
It uses Old Mutual Finance's logo and offers:
"Debt Relief/Loans Offer at 3% personal loans/Business loans at 4% , to start up a business, from R20,000.00 to R5,000,000.00".
If you receive these emails, do NOT respond and do NOT get in contact with these people as requested in the letter.
To download and view the fraudulent letter, click here.
Please be aware of a fraudulent scheme that claims to be a promotional offer from Old Mutual Finance.
It uses Old Mutual's logo and offers:
'Old Mutual's My Money Plan and My Personal Loan as a promotional loan at 2% for a fixed duration, also available to people with a bad credit record'.
If you receive this offer, do NOT respond and do NOT provide any of the personal details requested in the letter.
Click here to view possible covid-19 fraud and scams.